The position: We are looking for a Client Care Coordinator. This is a part-time remote position averaging 10 hours per week to start, with the possibility of increasing over time. Hours are generally scheduled Monday through Friday during business hours, with some flexibility. We provide competitive pay. The Client Care Coordinator will work with clients from the first referral through their first session with a clinician. You will be the first point of contact for our company. This is a great opportunity for an individual who is motivated and driven for success. The ideal candidate will have a balance of a warm and friendly personality, and strong organizational and communication skills. Requirements:
- Availability Monday through Friday during business hours.
- Proven work experience as a front office representative, healthcare service,
receptionist, administrative assistant, or similar role.
- Proficiency in Microsoft Office Suite.
- Must have a working computer/desktop/laptop, internet/Wi-Fi, quiet and
confidential space to work at home without distractions or background noise.
- Hands-on experience with office equipment (e.g. fax machines and printers).
- Solid written and verbal communication skills, and excellent phone manners.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Must be professional.
- Multitasking and time-management skills, with the ability to prioritize tasks.
Responsibilities:
- Take all incoming referrals for new clients and schedule within 24 hours.
- Greet callers in a warm and positive manner.
- Convert callers into clients (some sales/marketing duties).
- Answer, screen, and forward incoming phone calls.
- Follow up with all referral sources regarding the status of the appointment.
- Accurately enter all new client information into our electronic health records
system.
- Schedule client’s first appointment with urgency
- Detail oriented in note taking and scheduling
- Communicate with clients regarding what they should expect, what items to
bring to their first appointment, etc.
- Make appropriate selections/matches from client to clinician based on areas
of specialization and expertise.
- Responsible for hello@sweetmangotherapy email account.
- Assist with credentialing of clinicians if needed.
- Responsible for updating caseload list, Simple Practice calendar, monthly
reports, waiting list, and any assigned forms from supervisor.
- Handle all internal transfers from current therapist to another therapist and
follow all protocols.
- Book new clients weekly.
- Be proficient in all software and systems in our practice.
- Communicate with the team any issues that need to be addressed.
- Contact clients for outstanding balance or invoices that need to be paid.
- Assist with billing tasks such as generating invoices, processing payments,
verifying insurance, and following up on unpaid claims or balances.
- Complete other related duties as requested.
Benefits:
- Work from home opportunity
- Friendly and inclusive work environment
- Community, support, and mentorship
- Opportunity to learn about private practice/psychology/mental health
- Opportunities for growth as the practice expands
Schedule:
- Day, Evening Shifts (flexible)
- Job Types: Part-time